Oversees and manages the UX practice for Case Management Studio and the Solutions Acceleration group. This consists of managing 5 UX designers and collaborating with PM, Engineering and QE leadership on two different multi-squad groups.
Managed the UX practice for the Solutions Innovations group. Launched an admin experience for the case management solution as well as oversaw solutions for the insurance underwriting and financial services industries.
Led the UX design for the 0 to 1 launch of a new case management solution. Created deliverables from product discovery to technical implementation.
Defined modern UX patterns to be used across the new case management solution as well as existing financial services and insurance underwriting solutions.
Advocated for UX best practices on a small team of lead product engineers to ensure the prioritization of the user.
Oversaw company-wide product design strategy and led the product design team in solving challenging and complex user problems for 26+ B2B publications.
Drove reader engagement through optimization of our article template, innovation of new editorial content types and developing a trustworthy and memorable brand.
Supported company revenue by improving our newsletter acquisition funnel and increasing client campaign conversion rates.
Established standards, processes and strategies for all steps of the product design cycle, from discovery to problem validation, ideation, and implementation support.
Collaborated with the VP of Product and VP of Engineering to ideate on improving overarching company KPIs and collaboration between our teams of 20+ individuals.
Strategized with our Audience and Data team to measure the performance of experiments and better understand our target readers and clients.
Ensured high-level product design execution through hiring, coaching, and the development of craft and soft-skill training programs for individuals.
Conducted UX research through user interviews, stakeholder workshops and data analysis to define project requirements and scope.
Designed components for reader-facing features. Facilitated design team critiques and presented work to internal stakeholders.
Created a design system for our 20+ publication websites by identifying components, writing documentation and implementing designs in HTML/SCSS.
Launched a design system website for all design principles, utilities and components to improve collaboration between the engineering and product design teams.
Planned and facilitated workshops with C-suite and VPs to define product strategy.
Conducted UX interviews and analyzed results to inform stakeholder decisions and created static mockups for proposed solutions.
Implemented front-end mockups using HTML5, Sass and JavaScript best practices.
Designed and coded email templates sent to thousands of readers on behalf of Fortune-100 clients. The average email file size was reduced by 33%.
Led UX interviews with C-suite and director-level staff to redesign an internal subscriber data tool.
Increased performance of multiple sites by responsively serving images.
Collaborated with multi-disciplinary teams of developers, designers, project managers, and stakeholders on a daily basis.
Designed print collateral for conferences of over four hundred people.
Developed logos and advertising materials for programs targeted at over eight hundred faculty members.
Increased traffic to the website through page optimization and banner image design.
Created HTML mock-ups of pages as well as redesigned and coded already existing web-pages for a site that reaches millions of people a year.
Implemented third-party JavaScript widgets and revised them to be consistent with the website design and company brand.
Critiqued and redesigned the CSS Style Guide and developed a consistent, clean aesthetic.
BS Computer Science, BA Graphic Design
Minor Mathematics
GPA: 3.93, University Honors Program
